PATH: Improving Customer Communications for the Subway Connecting New York & New Jersey

Stewart worked with the Port Authority of New York and New Jersey to found the PATH Riders Council (PRC), an advisory group for the subway system connecting New York & New Jersey. PRC works with PATH to ensure riders have a voice in system design, operations decision-making, and customer service communications. He currently serves as Chair of PRC.

Notable accomplishments by PRC and PATH include comprehensive communication about major construction and modernization projects like PATH Forward, train schedule and frequency changes to accommodate growing demand, and an updated system map that shows transit connections available at or near each PATH station. The map helps customers see how all transit options can help them get where they’re going, and moves us closer to a comprehensive map of transit options in the region. Stewart presented the updated PATH map with regional transit connections to the Port Authority Board of Commissioners to highlight the successful collaboration between PRC & PATH.