Public Transit Leader, Writer, and Speaker

Stewart Mader, PTSCTP is Project Manager – Rail and Transit at Jacobs. He helps transit agencies deliver customer experiences that make transit an easy choice. Before joining Jacobs, he led the Federal Transit Administration’s Public Transportation Agency Safety Plans (PTASP) regulation and Technical Assistance Center, and FTA’s actions to reduce assaults on transit workers. Mader previously served as the first Chief Customer Officer for NJ Transit, Chair and Chief Spokesperson for the PATH Riders Council, and led VaxTransit during the COVID-19 crisis to promote 580+ transit agencies throughout the US and Canada connecting communities to vaccines.

Mr. Mader’s writing on transit policy is published by CTAA, Mass Transit, Mobility Lab, Philadelphia Inquirer, and other publications. He also created the Transit Standards project, New York & New Jersey Subway Map, and New England Transit Map to elevate the importance of design in the transit experience. He holds a BS in Chemistry from University of Hartford, an MS in curriculum development and instructional technology from University at Albany, Jurisdictional Crisis Incident Management certification from Texas A&M Engineering Extension, and Public Transit Safety Certification Training Program (PTSCTP) certification.

Mr. Mader previously worked as a senior executive in Silicon Valley and Wall Street. As Global Head of Digital Strategy, Mader streamlined customer experience at Fitch Ratings to accelerate its market intelligence and e-learning businesses. He transformed CFA Institute with a digital-first learning approach, and built a social media presence named #1 in finance by Association Trends. He wrote the book Wikipatterns drawing on his experience guiding global organizations including Airbus, Atlassian, ICANN, SAP, Thales, and World Bank-International Finance Corporation.

Earlier in his career, Mr. Mader led instructional design at Brown University, Emerson College, Long Island University, and University of Hartford. PBS stations aired “Skysight” and “Seeing the Scientific Light”, two NASA Space Grant-funded films he wrote, directed, and edited.