Need a subject matter expert on transit policy? Redesigning routes, expanding service, or refreshing customer experience?

I work, write, and speak on transit, from advocacy to operations, apps to maps, and wayfinding to payment. I can help you involve customers and communities to guide policymaking based on lived experience; evaluate existing experiences and provide recommendations to improve service delivery, safety, and customer experience; and build momentum for change with customers, stakeholders and senior leaders.

Sign up for periodic email updates

Success! You're on the list.

Selected Clients

  • Airbus
  • AstraZeneca
  • Austin Independent School District
  • Booz Allen Hamilton
  • CFA Institute
  • Community Transportation Association of America (CTAA)
  • FHI 360/Family Health International
  • Fitch Ratings
  • Ford Motor Company & Ford Canada
  • IBM
  • Mars
  • NJ Transit
  • Nokia
  • Port Authority of New York & New Jersey
  • SAP
  • Thales
  • The Routing Company
  • Vodafone
  • World Bank – International Finance Corporation