Stewart Mader creates customer experience strategies to make transit easier than driving. He established the PATH Riders Council advisory board for the Port Authority of New York & New Jersey, created the comprehensive New York & New Jersey Subway Map, and built Transit Standards to share best practices. He delivered customer experience transformation for Airbus, CFA Institute, Fitch, Thales, and the World Bank. Stewart is the author of Wikipatterns, and his writing appears in Mobility Lab, New York Daily News and North Jersey Record.
PATH Riders Council: Customer Advisory Board for NY & NJ Subway
New York Daily News: Building Bright Signals for the Future
North Jersey Record: A Transit Vision for the Tri-State Region
Transit Standards: Tools to Make Transit as Easy as Driving
New York & New Jersey Subway Map: Seamless Transit for a Megaregion
Transit Customer Experience Consulting
Stewart Mader enables clients to envision and implement next-gen transit enhancements and experiences.
Maps, Apps, & Messages – Working with customers and senior leaders of the Port Authority of New York and New Jersey, Stewart guided enhancements for the Authority’s 80 million daily riders, including countdown clocks, the RidePATH app, an updated service map with regional transit connections in all 350 PATH train cars, and collaboration with the MTA to provide 2-trip Metrocards for use on NYC Transit during PATH service outages for capital construction. Chairing the PATH Riders Council, Stewart generated positive news media attention in New York and New Jersey on the system’s capital upgrades.
Best Practices and New Vision – Through daily monitoring of transit agencies across the U.S., Stewart analyzes best practices and synthesizes emerging policy developments that appear in industry trade-publications, on social media, and at public policy conferences.
Stewart Mader and his multidisciplinary transit team are ready, willing, and able to:
- Transform your strategy, communications, and customer experience to make transit more convenient than driving.
- Build deep customer relationships to inform planning, guide decision-making, and build strong agency communications with the public.
- Ensure strong agency self-understanding, forecast and prevent problems, implement timely fixes, and proactively plan for the future.