Stewart Mader transforms customer experience. He built a new generation of digital platforms for Fitch Ratings to deliver business intelligence powered by credit ratings. He led the Port Authority of NY & NJ into a new era of customer collaboration with the PATH Riders Council. He created a social media presence for CFA Institute that Association TRENDS named #1 in finance. CQ Roll Call included @CFAInstitute in 100 Association Twitter Handles You Should Follow. He authored the book Wikipatterns drawing on his experience as Chief Evangelist for Atlassian, and as a digital strategy consultant for ICANN, IFC, and SAP.
Stewart passionately works to make public transit easier to use. He built Transit Standards to share the best ways to enhance customer experience. Tens of thousands of riders use the New York & New Jersey Subway Map that Stewart developed to help them navigate the NYC metro area.
Port Authority of NY & NJ – Customer Collaboration to Enhance Transit Experience
Fitch Ratings – Business Intelligence Powered by Credit Ratings
CFA Institute – Financial Reform for a Fairer Global Economy
New York & New Jersey Subway Map – Comprehensive Transit Map for the New York City Metro Area
Wikipatterns – Practical Guide to Improving Productivity and Collaboration
Skysight – The Story of NASA’s Space Telescope in a 747
Earlier in his career, Mader led instructional design at Brown University, Emerson College, Long Island University, and University of Hartford. He earned a B.S in Chemistry, Magna Cum Laude from University of Hartford, and an M.S. in Curriculum Development and Instructional Design from University at Albany.