Plan Your Pandemic Recovery Like Caltrain
Facing funding crisis, Caltrain doubled down on racial, social equity, and it worked.
Transit Policy & Customer Experience
Taxes for Transportation Were Well Received
Voters eager for better public transit approved 15 of 18 ballot-measure tax increases on Nov. 3, 2020.
40 Ways I Transformed NJ Transit for Customers
See how I’ve enhanced customer experience throughout the 5,300 square miles served by the 3rd-largest US transit agency.
Buy-Tap-Ride: Contactless Fares for Light Rail
I strengthened equity for light rail riders by giving them the same ability as bus and rail riders to buy digital tickets.
Pandemic Best Practices For Transit
Best practices for transit providers to protect riders and drivers, reassure the public, and adapt to a pandemic-prepared future.
Branding New Jersey’s Transit Lines
I expanded NJ Transit’s rail line brands into a design system to streamline customer experience.
Transit Standards: Branding, Design & Graphics
Public transit branding, design and wayfinding knowledge base, with 30+ global transit agency graphics standards manuals.
E-ZPass: Could it Streamline Transit Fare Payment?
Imagine if your transit fare card worked with E-ZPass, just like the transponder in your vehicle?
Building Bright Signals for the Future of Transit
Skilled transit professionals are ready to proceed. Let’s equip them and fund them. Let’s trust them to do the job!
Chicago Transit’s Digital Redesign Offers Blueprint for Transforming Customer Experience
The new transitchicago.com demonstrates a thoughtful approach to customer experience for 1.6 million daily transit customers.
PATH to Penn Station: Restoring an Underground Passage to Streamline NYC Transit
Reopening a dormant underground passage in Manhattan would streamline transit connections for thousands of customers.
Simplify Things for Customers: A Transit Vision for the Tri-State Region
Simple signage, standardized wayfinding, seamless payment, and a streamlined network to get you from Point A to Point B.
Seamless Subway Rides Replace Shuttle Buses, Thanks to Port Authority, MTA Collaboration
I helped streamline transfers to and fare payment on NYC Subway during service outages for PATH’s signal system upgrade.
Verkehrsverbund: How Germany Standardizes Transit Customer Experience
The Verkehrsverbund, or transport association, works with operators to coordinate a unified transit network.