Imagine How COVID-19 Could Reshape Mobility
Transit’s most vital–and essential–customers help us envision how public transportation can serve their new mobility needs.
Improving Transit
Buy-Tap-Ride: Contactless Fares for Light Rail
I strengthened equity for light rail riders by giving them the same ability as bus and rail riders to buy digital tickets.
Branding New Jersey’s Transit Lines
I expanded NJ Transit’s rail line brands into a design system to streamline customer experience.
Chicago Transit’s Digital Redesign Offers Blueprint for Transforming Customer Experience
The new transitchicago.com demonstrates a thoughtful approach to customer experience for 1.6 million daily transit customers.
Seamless Subway Rides Replace Shuttle Buses, Thanks to Port Authority, MTA Collaboration
I helped streamline transfers to and fare payment on NYC Subway during service outages for PATH’s signal system upgrade.