Transit’s most vital–and essential–customers help us envision how public transportation can serve their new mobility needs.
I strengthened equity for light rail riders by giving them the same ability as bus and rail riders to buy digital tickets.
I expanded NJ Transit’s rail line brands into a design system to streamline customer experience.
The new transitchicago.com demonstrates a thoughtful approach to customer experience for 1.6 million daily transit customers.
I helped streamline transfers to and fare payment on NYC Subway during service outages for PATH’s signal system upgrade.