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# Stewart Mader

Transit Strategy & Customer Experience

## Sitemaps

- [XML Sitemap](https://stewartmader.com/sitemap.xml): Contains all public & indexable URLs for this website.

## Posts

- [Transit Policy & Customer Experience](https://stewartmader.com/work/) - Stewart Mader on transit strategy & customer experience, as seen in Mass Transit, Mobility Lab, The Philadelphia Inquirer, and other leading publications.
- [New England Transit Map](https://stewartmader.com/new-england-transit-map/) - Comprehensive rail and bus rapid transit map for New England, with connections to New York and Canada.
- [Style, Not Stigma: After Mandates, Make Masks An Easy Choice on Transit](https://stewartmader.com/style-not-stigma-after-mandates-make-masks-an-easy-choice-on-transit/) - When mask mandates expire, here’s how to support mask-wearing as a welcome option on buses and trains.
- [New York & New Jersey Subway Map](https://stewartmader.com/subwaynynj/) - New York Subway Map with New Jersey transit connections, including Hudson-Bergen Light Rail, NY Waterway ferry, & PATH, by Stewart Mader.
- [Getting the COVID-19 Vaccine Shouldn’t Require a Car: The Case for VaxTransit](https://stewartmader.com/getting-the-covid-19-vaccine-shouldnt-require-a-car-the-case-for-vaxtransit/) - Driving-reliant vaccine sites further harm communities of color hit hardest by the pandemic. Public transit can fix that.
- [Transit Standards: Branding, Design & Graphics](https://stewartmader.com/transitstandards/) - More than 30 transit agency graphics standards manuals, as well as dozens of articles, examples, and case studies, compiled by Stewart Mader.
- [PATH Riders Council: Building a Model for Transit Agency & Customer Collaboration](https://stewartmader.com/path/) - PATH, the subway connecting New York & New Jersey, has a transit riders council that collaborates with professional staff to enhance customer experience.
- [40 Ways I Transformed NJ Transit for Customers](https://stewartmader.com/njtransit/) - Stewart Mader leads high-profile, customer-centric operations, research, and sustainability initiatives for NJ Transit, nation's largest statewide transportation agency.
- [How COVID-19 Response Shapes Transit’s Future](https://stewartmader.com/how-covid-19-response-shapes-the-future-of-transit/) - Six ways to build a better future with transit, based on best practices in COVID-19 response by urban, rural, and tribal transit providers.
- [Connecting Canadians to COVID-19 Vaccines](https://stewartmader.com/canadian-urban-transit-association-connecting-communities-to-covid-19-vaccines/) - Stewart Mader joins the Canadian Urban Transit Association (CUTA-ACTU) for a panel on VaxTransit, along with TransLink, Vancouver’s public transit agency.
- [Transit Unplugged: COVID Cut Commuter Rail; Replace it with Regional Rail](https://stewartmader.com/car-customer-experience-is-key-to-making-transit-more-appealing/) - Stewart Mader explains how we can apply car customer experience to make transit more appealing, on Transit Unplugged, the podcast for transit leaders.
- [Transit Unplugged: CTAA Study and Six Recommendations for Transit](https://stewartmader.com/transit-unplugged-ctaa-study-and-six-recommendations-for-transit/) - Stewart Mader talks with Transit Unplugged about the study he researched and wrote for the Community Transportation Association of America (CTAA).
- [COVID, Mobile, Contactless: The Future of Transit](https://stewartmader.com/digital-mobility-the-future-of-transportation/) - Talking transit on the TechTables podcast: how digital developments in a pandemic are shaping the future of mobility.
- [TRB’s Transportation Explorers: Stewart Mader on How Transit Gets People to Vaccinations](https://stewartmader.com/stewart-mader-on-trbs-transportation-explorers-how-transit-gets-people-to-vaccinations/) - Stewart Mader of VaxTransit discusses how public transit is helping reopen the economy, rebuild ridership, and ensure equity in vaccine access.
- [VaxTransit: Connecting Communities to Vaccines](https://stewartmader.com/vaxtransit/) - 580+ US & Canada transit providers offer free rides and clinics to connect communities to COVID-19 vaccines.
- [Berlin's Two Transit Agencies Appear on a Single Subway Map](https://stewartmader.com/berlins-two-transit-agencies-appear-on-a-single-subway-map/) - New York & New Jersey Subway Map shows how we can give people a comprehensive view of transit options in the NYC region. The map generated lively discussion on SubChat, a popular transit discussion board, and commenter AEM-7AC #901 noted that the official rail rapid transit map in Berlin displays services provided by two agencies.
- [Verkehrsverbund: How Germany  Standardizes Transit Customer Experience](https://stewartmader.com/verkehrsverbund-how-transit-agencies-in-germany-harmonize-the-customer-experience/) - Germany’s urban regions harmonize transit customer experience via the Verkehrsverbund, a coordinating body that works with transit operators.
- [Chicago Transit’s Digital Redesign Offers Blueprint for Transforming Customer Experience](https://stewartmader.com/chicago-transits-digital-redesign-offers-blueprint-for-transforming-customer-experience/) - CTA’s redesign of the transitchicago.com website shows how transit agencies can upgrade digital infrastructure to make trains and buses easier to use.
- [Branding New Jersey’s Transit Lines](https://stewartmader.com/branding-new-jerseys-transit-lines/) - Stewart Mader updated and expanded NJ Transit branding first created for train lines to include light rail, bus, and paratransit.
- [Buy-Tap-Ride: Contactless Fares for Light Rail](https://stewartmader.com/buy-tap-ride-digital-transformation-for-light-rail-transportation/) - I led contactless fare payment transformation of NJ Transit's light rail systems with a "can do" team of colleagues in seven weeks, start to finish.
- [Update on Governors' Proposal to Cut PATH: Riders' Council, Public, Lawmakers Respond](https://stewartmader.com/public-lawmakers-respond-to-governors-proposal-to-cut-path-service/) - PATH Riders Council Vice Chair Stewart Mader spoke to PIX11's Greg Mocker about the impact of service cuts on frontline workers, and the need for legislative oversight of reforms.
- [Statement from PATH Riders' Council on Governors' Proposed Overnight Service Cuts](https://stewartmader.com/statement-from-path-riders-council-on-governors-proposed-overnight-service-cuts/) - The PATH Riders' Council issued a statement today opposing the proposed cancellation of weekday and weekend overnight PATH Train service between New York and New Jersey (Ed. note: Stewart Mader, Vice Chair of the PATH Riders' Council, is also editor of Gotham & Hudson): December 29, 2014 – The PATH Riders' Council is strongly opposed
- [Pandemic Best Practices For Transit](https://stewartmader.com/pandemic/) - Best practices for transit providers to protect customers and employees, reassure the public, and adapt to a pandemic-prepared future, by Stewart Mader.
- [VaxTransit: Get Shots in Arms, Beat the Virus, and Build Ridership](https://stewartmader.com/vaxtransit-get-shots-in-arms-beat-the-virus-and-build-ridership/) - Black and Latino people in New York and New Jersey aren’t getting enough vaccines. Free VaxTransit for the next few months can help.
- [Towers Should Help Pay for Transit](https://stewartmader.com/towers-and-transit-real-estate-projects-should-help-pay-for-improvements/) - The interplay between transit and real estate is an important issue facing cities around the world, and new developments should help fund transit.
- [Seamless Subway Rides Replace Shuttle Buses, Thanks to Port Authority, MTA Collaboration](https://stewartmader.com/seamless-subway-rides-replace-shuttle-buses-during-shutdowns-thanks-to-port-authority-and-mta/) - Two NYC-area transit agencies worked together to provide seamless subway rides during construction, and prepare for a new generation of fare payment.
- [Simplify Things for Customers: A Transit Vision for the Tri-State Region](https://stewartmader.com/a-transit-vision-for-the-tri-state-region/) - Stewart Mader's new vision for the mass transit systems serving the tri-state region.
- [Building Bright Signals for the Future of Transit](https://stewartmader.com/building-bright-signals-for-the-future-of-transit/) - Congratulations to the transit professionals at the MTA for signaling a bright future. Let’s equip them and fund them. Let’s trust them to do the job!
- [E-ZPass: Could it Streamline Transit Fare Payment?](https://stewartmader.com/ezpass/) - Imagine if your CharlieCard, OMNY, SmarTrip, or Ventra card was linked to the E-ZPass network just like the transponder in your car?
- [Taxes for Transportation Were Well Received](https://stewartmader.com/taxes-for-transportation-were-well-received/) - Voters eager for better public transit approved 15 of 18 ballot-measure tax increases around the US on November 3, 2020.
- [Plan Your Pandemic Recovery Like Caltrain](https://stewartmader.com/plan-your-pandemic-recovery-like-caltrain/) - Facing funding crisis from COVID-19 pandemic drop, Bay Area's Caltrain transit line doubled down on racial, social equity, and it worked.
- [Amtrak One: Joe Biden can Accelerate Economic Recovery by Renewing America’s Rails](https://stewartmader.com/amtrak-one-joe-biden-can-accelerate-economic-recovery-by-renewing-americas-rails/) - As president, Biden can make Amtrak One a regular part of his travel, reassuring a pandemic-wary public that transit is safe.
- [Imagine How COVID-19 Could Reshape Mobility](https://stewartmader.com/imagine-how-covid-19-could-reshape-mobility-for-people-who-rely-on-transit/) - A middle-class, multi-generational household helps us imagine how COVID-19 could reshape the future of mobility for people who rely on transit.
- [VaxTransit: 450+ Agencies in 41 States Provide Free Rides for Vaccines](https://stewartmader.com/vaxtransit-450-agencies-in-41-states-provide-free-rides-for-vaccines/) - Vaccine access helps transit agencies build a bridge to a brighter post-pandemic future.
- [Stories Above New York: Capturing the City from Perches High Above the Streets](https://stewartmader.com/storiesaboveny/) - Stewart Mader's project to photograph New York City architecture and streetscapes from above the city, but still within it.
- [New PATH to Newark Airport: Train to the Plane Supports Economy, Equity, Resilience](https://stewartmader.com/pathnewarkairport/) - PATH to Newark Airport, a train to the plane, can support economic growth, equity, and climate resilience in New York and New Jersey.
- ["Here is your daughter Anne's legacy to you."](https://stewartmader.com/here-is-your-daughter-annes-legacy-to-you/) - Those are the words of Miep Gies—who died yesterday at 100—when she gave Otto Frank his daughter's diary on his return to Amsterdam from Auschwitz in 1945. His wife, Edith, and daughters Margot and Anne, died in Bergen-Belsen, but Anne's diary is our window into her family's life while hiding from the Nazis in the
- [NYC Subway Maps Have a Long History of Including Regional Transit](https://stewartmader.com/nyc-subway-maps-have-a-long-history-of-including-path-nj-waterfront/) - I published the New York & New Jersey Subway Map as a proof-of-concept to demonstrate how a single map could give people a comprehensive, harmonized view of the transit options available throughout the region. It is based on the design of the New York City Subway Map, one of the most recognizable transit wayfinding tools
- [Design Longevity: New York City Subway Map](https://stewartmader.com/design-longevity-new-york-city-subway-map/) - In a 2007 interview, Gothamist asked Michael Hertz, designer of the New York City Subway Map, "What is the one thing that you are most proud of about your 30-year-old design?": That it IS a 30 year-old design. This kind of longevity is virtually unheard of in the transit business with the exception of London.
- [CFA Institute: Digital Transformation of a Globally-Recognized Professional Association](https://stewartmader.com/cfa/) - I transformed CFA Institute’s professional programs with a digital-first approach, and built a social media presence named #1 in finance by Association Trends.
- [Last Mile Microtransit: How Private Residential Shuttles Can Become Hyperlocal Public Transit](https://stewartmader.com/microtransit/) - To build last mile mobility, cut congestion, and strengthen equity, cities should engage developers to subsidize public transit in lieu of private shuttles.
- [Fitch Ratings: Digital Transformation Led to Record Revenue, Acquisition by Hearst](https://stewartmader.com/fitch/) - Stewart Mader grew Fitch Ratings' digital revenue to $150M and overall revenue to a record $1B+, leading Hearst to fully acquire the company in 2018.
- [Hoboken, NJ: Visual Identity, Wayfinding System, and Streetscape Improvements](https://stewartmader.com/hoboken/) - I helped officials in Hoboken, NJ design a new visual identity, wayfinding system, and graphics standards.
- [PATH to Penn Station: Restoring an Underground Passage to Streamline NYC Transit](https://stewartmader.com/path-to-penn-station-restoring-an-underground-passage-to-streamline-tri-state-transit/) - Reopening a passage below 33rd Street would streamline NYC transit by linking the Subway, PATH, Amtrak, LIRR, and NJ Transit at Penn Station.
- [Why Run a Technology Pilot?](https://stewartmader.com/why-run-a-technology-pilot/) - Steven Walling of ReadWriteWeb polled the site's readers on the perceived value of technology pilots. A comment on the article suggested the generally small size of pilots makes them irrelevant to large organizations: Interaction among workers in a tiny subset of your organization isn't a fair test. However, of the 84 responses to Steven's poll,
- [Building a Gestalt Team](https://stewartmader.com/building-a-gestalt-team/) - In Grok the Gestalt of Teams, Diego Rodriguez says effective teams often have common approaches to work habits: An effective innovation team is composed of people who are really good at what they were put on earth to do, but also share a common way of getting things done in the world. Princeton WordNet defines
- [Steve Jobs: Choose "Things That are in Their Springs"](https://stewartmader.com/steve-jobs-choose-things-that-are-in-their-springs/) - Steve Jobs, speaking at the D8 conference, explains how Apple chooses the technologies to include in their products: Apple is a company that doesn't have the most resources of everybody in the world, and the way we've succeeded is by choosing what horses to ride really carefully - technically. We try to look for these
- [Tracking Hurricane Sandy From Above New York](https://stewartmader.com/tracking-hurricane-sandy-from-above-new-york/) - Throughout the arrival and aftermath of Hurricane Sandy, I gathered photos posted on Twitter of the storm's impact from above New York. The pictures paint a portrait of a deeply resilient city preparing, withstanding, and recovering from the devastating effects of an unprecedented storm. Fri 11/2, 2:28 pm - Getting Back to Work View of
- [Something is Always Going on Somewhere](https://stewartmader.com/something-is-always-going-on-somewhere/) - John Lanchester: There's a romance attending on those jobs, the ones that keep things running all night long: it's part of the fascination of big cities, the sense that something is always going on somewhere, even in the smallest of small hours. Bakers and police and nurses and cab drivers and market porters all belong
- [Hoboken Terminal & Yard Plan Would Create Transit-Oriented Neighborhood for City's Southern Edge](https://stewartmader.com/hoboken-terminal-yards-redevelopment/) - In 1999, the owner of the NJ Devils hockey team proposed to build a $350 million arena atop Hoboken Terminal and the rail yards: The proposal, which has been in the planning for nearly two years, envisions the creation of a new 3.3 million-square-foot complex called Hoboken Station on the riverfront amid the Beaux-Arts style
- [On Great Websites, Information is Craft, not Commodity](https://stewartmader.com/on-great-websites-information-is-craft-not-commodity/) - Jonathan Harris thinks the Internet is in the midst of a crisis: The Internet is causing mass homogenization of human identity, making us all look the same. We use the same tools and social networks, fitting into the same templates, designed by companies to maximize page views and profits. Most online experiences are made, like
- [A Viable Plan for Penn Station](https://stewartmader.com/a-viable-plan-for-penn-station/) - At the 2014 Summit for New York, the Municipal Art Society and Regional Plan Association presented the latest development in their Penn 2023 campaign to remake Penn Station. The 42-page report, Madison Square Garden: Shaping the Future of West Midtown, highlights two options for the future of the station and arena, along with a feasibility
- [Hoboken City Council Votes 8-1 to Approve Hoboken Yards Redevelopment Plan](https://stewartmader.com/hoboken-city-council-votes-8-1-to-approve-hoboken-yards-redevelopment-plan/) - In a lengthy and at times lively meeting Tuesday night, the Hoboken City Council heard public comment and debated the Hoboken Terminal and Yards Redevelopment, before voting 8-1 to approve the plan. Councilmembers Bhalla, Castellano, Cunningham, Doyle, Giattino, Mello, Occhipinti, and Russo voted in favor, while councilmember Mason offered the lone dissenting vote. Ann Brady,
- [Overnight PATH Train Service Could be in Jeopardy, Cutting Vital NY/NJ Transit Connection](https://stewartmader.com/overnight-path-train-service-could-be-in-jeopardy-cutting-vital-nynj-transit-connection/) - In a move that defies his 2009 campaign promise that, "sunlight is the best disinfectant and will bring transparency and ethics to government", New York Governor Andrew Cuomo vetoed a bill that would have significantly reformed governance at the Port Authority of New York and New Jersey. His veto was announced in a joint press
- [PATH Cuts Update: Press Conference Monday, Hoboken City Council Vote Wednesday](https://stewartmader.com/path-cuts-update-press-conference-monday-hoboken-city-council-vote-wednesday/) - Federal, state, and local officials, along with labor advocates, will hold a press conference Monday afternoon to call for cancellation of a proposal to cut overnight PATH train service. According to a media advisory issued Sunday night by the office of Jersey City Mayor Steven Fulop, the press conference will be held at 2:00PM outside
- [Should Citi Bike Expand Across The Hudson?](https://stewartmader.com/should-citi-bike-expand-across-the-hudson/) - In February 2014, Hoboken, Jersey City, and Weehawken announced plans to jointly launch a bicycle share system using bikes from Nextbike, a German company that operates bike share systems in Germany, Austria, Bulgaria, Croatia, Cyprus, Hungary, Latvia, New Zealand, Poland, Switzerland, Turkey, the United Arab Emirates, and the United Kingdom. In June 2014, the Wall
- ['Complete Streets' Redesign for Hoboken's Washington Street](https://stewartmader.com/revealed-complete-streets-redesign-for-hobokens-washington-street/) - In 2010, Hoboken adopted a Complete Streets policy to make streets throughout the mile-square city meet federal and state standards for multi-modal street design and traffic control, ensure compliance with the Americans with Disabilities Act (ADA) guidelines on public rights-of-way, and balance the needs of pedestrians, bicyclists, transit users, and motorists. At a public meeting
- [Could NJ Transit Remove Seats to Increase Passenger Capacity on Trans-Hudson Trains?](https://stewartmader.com/could-nj-transit-remove-seats-to-increase-passenger-capacity-on-trans-hudson-trains/) - Four years ago, when the Christie Administration cancelled ARC, the project to build two new trans-Hudson tunnels, Yonah Freemark of The Transport Politic suggested that NJ Transit could borrow an idea from Paris' RER and increase passenger capacity on its existing trains by removing some seats: Whereas New Jersey Transit carries roughly 275,000 riders a
- [Space Under Hoboken's New 14th Street Viaduct Will Anchor Neighborhood Development](https://stewartmader.com/space-under-hobokens-new-14th-street-viaduct-will-anchor-neighborhood-development/) - In 2011, Hudson County broke ground on a $55M project to replace the 14th Street Viaduct, an elevated structure connecting Hoboken with the Jersey City Heights and Union City. The original viaduct, completed in 1908, had become structurally deficient and functionally obsolete, and after the 2007 collapse of the I-35W Mississippi River Bridge in Minneapolis,
- [Proposed Overnight PATH Cuts Indefinitely Tabled by Port Authority](https://stewartmader.com/governors-proposed-overnight-path-cuts-indefinitely-tabled-by-port-authority/) - New Jersey Senate President Steve Sweeney and New Jersey Assembly Speaker Vincent Prieto announced today that Port Authority Chairman John Degnan has committed to indefinitely table the proposal eliminate overnight PATH service that was included in a report prepared by Governors' Christie and Cuomo's special panel. The move followed strong opposition by local, state, and
- [100 Works Designed and Constructed by Women: Built By Women New York City](https://stewartmader.com/100-works-designed-and-constructed-by-women-built-by-women-new-york-city/) - Built by Women New York City celebrates buildings, structures, and built environments in New York City that are designed or constructed by women.
- [34 St-Hudson Yards: A Look at the New York City Subway Extension](https://stewartmader.com/34-st-hudson-yards-a-look-at-the-soon-to-open-7-subway-extension-to-the-far-west-side/) - A look at the New York City Subway extension to Hudson Yards on the Far West Side of Manhattan.
- [Philadelphia's Transit Map, Managed by SEPTA, Includes PATCO Speedline to NJ](https://stewartmader.com/philadelphias-transit-map-managed-by-septa-includes-patco-speedline-to-new-jersey/) - Philadelphia Transit Map is an excellent example of interagency collaboration in action. It shows rapid transit services provided by SEPTA and PATCO.
- [NYC Subway Map Displays AirTrain JFK; Sets Precedent for Including PATH](https://stewartmader.com/nyc-subway-map-displays-airtrain-jfk-sets-precedent-for-including-path/) - New York City Subway map prominently displays AirTrain JFK, which connects terminals at John F. Kennedy International Airport with several subway lines.
- [Will the Maryland Purple Line Appear on the Washington DC Metro Map?](https://stewartmader.com/will-the-maryland-purple-line-appear-on-the-washington-dc-metrorail-map/) - In the Washington DC metro area, a transit issue under consideration: whether to include the Maryland Purple Line on the Washington DC Metro Map.
- [Amtrak, MTA, NJ Transit, Port Authority & RPA on Expanding Trans-Hudson Capacity](https://stewartmader.com/amtrak-mta-nj-transit-port-authority-rpa-on-expanding-trans-hudson-capacity/) - As delays and interruptions become more frequent in the century-old North River Tunnels connecting New York and New Jersey, and the political debate grows louder over who will pay for the two new tunnels proposed by Amtrak, some context on the issue is helpful. In May, the Port Authority, MTA, NJ Transit, Regional Plan Association,
- [Hoboken City Council Votes 8-0 to Approve Resolution Opposing Governors' PATH Cuts](https://stewartmader.com/hoboken-city-council-votes-8-0-to-approve-resolution-opposing-governors-path-cuts/) - At its meeting Wednesday night, the Hoboken City Council voted unanimously to pass a resolution supporting Mayor Dawn Zimmer's statement opposing cuts to overnight PATH service, and registering the Council's opposition to reductions in overnight service. The resolution was sponsored by new Council President Ravi Bhalla, and Council Member Peter Cunningham. Council members Bhalla, Cunningham,
- [Transit Hubs: Catalysts for the Urban Economy](https://stewartmader.com/transit-hubs-as-catalysts-for-the-ny-nj-urban-economy/) - Transit hubs in the New York area have long been catalysts for the growth of their surrounding neighborhoods, and the shared economy of the NY & NJ urban core. Five terminals were constructed along the New Jersey shore of the Hudson River during the rail boom of the late 19th Century: Weehawken Terminal, Hoboken Terminal,
- [Hudson Place: A New Public Plaza at Hoboken Terminal](https://stewartmader.com/hudsonplace/) - Hudson Place public plaza improves safety for tens of thousands of pedestrians who use transit at Hoboken Terminal, as well as local businesses.
- [Plan B for Penn Station Expansion?](https://stewartmader.com/plan-b-for-penn-station-expansion/) - Could Penn Station finally get a grand new entrance on Eighth Avenue? In December 2015, Charles V. Bagli reported in the New York Times that New York Governor Andrew Cuomo was considering ways to jumpstart the long-running project to overhaul Penn Station. Perhaps with an eye toward an announcement at the governor’s State of the State
- [Joy, Reflection Mark Opening of WTC Hub and Subway-PATH Connection](https://stewartmader.com/joy-reflection-mark-opening-of-wtc-hub-and-subway-path-connection/) - WTC Transit Hub reconnects PATH, New York City Subway, and Downtown Manhattan's World Trade Center.
- [What's Involved in Upgrading a Century-old Subway Signal System?](https://stewartmader.com/33rd-street-path-weekend-closures-this-fall-hoboken-wtc-service-to-be-added/) - Transit's ability to carry growing ridership relies on major projects like the complete overhaul of a century-old subway signal system.
- [Regional Transit Diagram: Good Start, but NY & NJ Need a Better Transit User Experience](https://stewartmader.com/regional-transit-diagram-good-start-but-new-york-new-jersey-need-a-better-transit-user-experience/) - In 2013, the Metropolitan Transportation Authority, New Jersey Transit, and Port Authority of New York & New Jersey released a Regional Transit Diagram–dubbed the first of its kind for the region–to help fans and media visiting for Super Bowl XLVIII in early 2014. The diagram was designed by Yoshiki Waterhouse of Vignelli Associates, in a
- [iPad Road Trip: Part II](https://stewartmader.com/ipad-road-trip-part-ii/) - After a week driving cross-country with an iPad, here are some thoughts on its usefulness: Car Charging - We had an iGo Car Charger and an Apple USB to iPad cable, but neither one was able to charge the iPad, probably because the car's power sources (cigarette lighter and USB port) didn't provide sufficient wattage.
- [iPad Road Trip: Part I](https://stewartmader.com/ipad-road-trip-part-i/) - Hello from Nevada, on day two of a cross-country road trip from San Francisco to New York. This is the first entry here written entirely on an iPad. So what convinced me? TSA Friendly - According to the Transportation Security Administration blog, the iPad doesn't have to be removed from luggage at airport security checkpoints.
- [Pick, Johnston & Kono: History of the London Underground Typeface](https://stewartmader.com/pick-johnston-kono-history-of-the-london-underground-typeface/) - The story of the London Underground typeface is important to urban history because it set the standard for identity and communication in railway systems around the world. It starts with Frank Pick, publicity manager for the London Underground. Pick himself was not a designer, but he understood the importance of good design: Corporate Design, Pick
- [7 Effective Wiki Uses and the Companies That Benefit From Them](https://stewartmader.com/7-effective-wiki-uses-and-the-companies-that-benefit-from-them/) - In Chapter 2 of Wikipatterns, I outline the key ways that a collaboration platform inside your organization differs from open platforms on the web, and review ways to use a wiki, including project management, product development, knowledge base, event planning, intranet, meeting management, blogging, and external collaboration. No matter how you plan to use the
- [A Man at Home in the World](https://stewartmader.com/a-man-at-home-in-the-world/) - Barack Obama speaks at a rally in Kenya. Tony Karumba / AFP-Getty Images Newsweek correspondents Richard Wolffe, Michael Hirsch, Erika Kinetz, and Sarah Kliff look at Barack Obama's early years in Jakarta, Indonesia, and the weeks he spent travelling through Pakistan as a college student, as examples of a foreign experience far different from the
- [Interview: The State of Wikis in Education](https://stewartmader.com/interview-the-state-of-wikis-in-education/) - Arielle Pandolph, a graduate student in the College of Information Studies at Florida State University, contacted me to discuss wikis for a course project. She's currently a student in Dr. Lisa Tripp's Design and Production of Media Resources course. Arielle says: Most of the students in the program will use the degree to become librarians
- [Mark Bell: Analysis of Wikipedia and Britannica](https://stewartmader.com/guest-blogger-mark-bell-analysis-of-wikipedia-and-britannica/) - I've been talking with Mark and his work is fascinating, so I invited him to write a few guest posts for Using Wiki in Education. Here's a bit about him: Mark Bell is a researcher, computer programmer and father. He specializes in social networks in virtual worlds and Wikipedia. He has just finished his Masters
- [7 Questions About the State of Education in the Digital Era](https://stewartmader.com/7-questions-about-the-state-of-education-in-the-digital-era/) - Débora Batello of Contos da Escola (Stories of the School) reviewed Using Wiki in Education, and interviewed me. We discussed a range of issues, including the changing role of teachers in the Digital Era, how technology evens the playing field for developing nations, whether technology use will change even further when the current generation of
- [Supply and Demand: A Wiki Adoption Case Study at CSU Chico](https://stewartmader.com/supply-and-demand-a-wiki-adoption-story-at-csu-chico/) - The following is a guest post from Patrick Berry and Scott Jungling of CSU Chico. First in a three part series this week: Axiom: People want what they cannot have. It was a familiar story: a new technology arrives on campus, everyone wants to take part, many sign-up, few actually do anything. We'd seen it
- [APC's 7 Strategies for Implementing a Successful Corporate Wiki](https://stewartmader.com/apcs-7-strategies-for-implementing-a-successful-corporate-wiki/) - Industry Week reports on the results of a study on wikis in business by the Society for Information Management's Advanced Practices Council (APC): When considering use of wikis, CIOs should keep in mind that in reality, a large number of companies may already have employees using wikis for work purposes without the authority to do
- [Wiley Publishing Releases First Practical How-to Guide for Wikis](https://stewartmader.com/wiley-publishing-releases-first-practical-how-to-guide-for-wikis/) - The press release for the Wikipatterns book is now out on BusinessWire and PRWeb. One site that picked up the release is DayLife, which impressed me because it prominently displays quotes extracted from the release itself. From a reader's perspective, I can imagine how seeing a compelling quote might grab attention and encourage a look
- ["Noise-free & Biased" vs. "Noisy & Unbiased". Which is better?](https://stewartmader.com/noise-free-biased-vs-noisy-unbiased-which-is-better/) - Comparing China and India for the BBC program Global Business, Harvard Professor Tarun Khanna described information flow in China as "noise-free and biased" vs. "noisy and unbiased" in India. Both approaches have their advantages and drawbacks, so I started thinking about these advantages and drawbacks as they apply to business. For China, the main advantage
- [Nov. 4, 2008: A Moment for History, Change, and the Future](https://stewartmader.com/nov-4-2008-a-moment-for-history-change-and-the-future/) - November 4, 2008. This is a moment to remember. I remember wondering when I would see that day that America would have its first black president. Now, this day lives in history as one of the most important in American history - not just modern American history, but the entirety of our nation’s history. “An
- [Marci Alboher on "Slashing by Necessity" in Your Career](https://stewartmader.com/marci-alboher-on-slashing-by-necessity-in-your-career/) - In Slashing by Necessity, Marci Alboher talks about building a slash career - one that involves multiple different roles. A slash career can be a full-time job with some part-time or freelance work on the side, or a combination of part-time, contract, or freelance work that can be as part time or full-time as you
- [Every Dog Has His Day: What Stump Teaches Us About Age](https://stewartmader.com/every-dog-has-his-day-what-stump-teaches-us-about-age/) - Earlier this week, a 10 year-old Sussex Spaniel won Best in Show at the Westminster Kennel Club. Stump, as he's known informally (his official name is Ch. Clussexx Three D Grinchy Glee), made history twice on Tuesday night - he became both the first Sussex Spaniel and the oldest dog to win Best in Show
- [Connecting Geometrica: ISO 9001 Certification With a Wiki](https://stewartmader.com/connecting-geometrica-iso-9001-certification-with-a-wiki/) - Gerardo Méndez, quality manager at Geometrica, wrote to tell me about the company's effort to use a wiki to document their new quality management system. Geometrica designs, manufactures, and installs domes and space frame structures for sports venues, environmental protection, houses of worship, industrial plants, and educational assembly halls. The company is based in Houston,
- [Stewart Brand: "Information Wants to be Free. It Also Wants to be Expensive."](https://stewartmader.com/stewart-brand-information-wants-to-be-free-it-also-wants-to-be-expensive/) - Anyone who does anything with information these days should know this entire quote. Many people know the famous short version: "Information wants to be free." but the rest of the quote makes those first five words sound naive and utopian. The rest of the quote is what industries from the obvious - media and publishing
- [Five Wiki Gardening Tips](https://stewartmader.com/five-wiki-gardening-tips/) - This is from Matt Wiseley of EditMe, a company that offers an excellent combination of a powerful hosted wiki and affordable professional services to customize it to meet your needs. I wrote a few months ago about keeping the chaff out of your site with a regular Wiki Spring Cleaning. This is just one in
- [How do Successful Institutions Respond to Disruptive Change?](https://stewartmader.com/how-do-successful-institutions-respond-to-disruptive-change/) - Joshua-Michéle Ross writes that while there's no shortage of good ideas to address the decline of the newspaper industry, those ideas can't go anywhere until media companies address the larger problem hindering their progress: institutional resistance to change. John Puchalla of Moody's Investors Service published a report in June that illustrates this in terms of
- [Apple Retail: a return to pre-WWII urban design](https://stewartmader.com/apple-retail-a-return-to-pre-wwii-urban-design/) - Apple retail chief Ron Johnson, speaking to an investment group in 2006 about the company's philosophy on store location: If you want to enrich their lives, you can't be in a parking lot, off a highway. You gotta be where they live their life. You gotta be right where they work, where they play, where
- [This Year, Health Care Reform](https://stewartmader.com/this-year-health-care-reform/) - What's in the health Care Bill? Nancy-Ann DeParle, White House Director of Health Reform, outlined some of the main benefits Americans will start to see this year: This year, children with pre-existing conditions can no longer be denied health insurance coverage. Once the new health insurance exchanges begin in the coming years, pre-existing condition discrimination
- [Steve Jobs: "Design is How it Works"](https://stewartmader.com/steve-jobs-design-is-how-it-works/) - From The Guts of a New Machine, the 2003 New York Times article that profiled Apple just as the iPod was becoming recognized as a cultural phenomenon: ''Most people make the mistake of thinking design is what it looks like,'' says Steve Jobs, Apple's C.E.O. ''People think it's this veneer -- that the designers are
- [Spatial Fixes to Social Challenges](https://stewartmader.com/spatial-fixes-to-social-challenges/) - Dr. Richard Jackson, author of the book Urban Sprawl and Public Health, on the health value of good urban planning: At the annual meeting of the Congress of the New Urbanism in Atlanta, [Dr. Richard Jackson] informed a roomful of planners and architects, "You who create places that promote and protect health are probably doing
- [In New York, Online Updates on Your Subway Ride](https://stewartmader.com/in-new-york-online-updates-on-your-subway-ride/) - City Room looks at how New York City Transit uses Twitter to post service updates, information on weekend maintenance, and even trivia about the nation's largest subway system. On the agency's account, @NYCTSubway, service advisories and updates are posted frequently during morning and afternoon rush hour, and customer questions are answered by staff. Supporting an
- [Live a Life Worth Copying](https://stewartmader.com/live-a-life-worth-copying/) - Joshua Becker on seeking a life of significance: Live a life worth copying. Live with character, integrity, and morality. Your life should look the same in private as it does in public. And while no one is perfect, just begin striving for a life of integrity. It will be noticed.
- [Logo as Jewel: Building an Instantly Recognizable Brand](https://stewartmader.com/logo-as-jewel-building-an-instantly-recognizable-brand/) - Look around the next time you're in a coffee shop or airport terminal. You'll see laptops, cameras, and cell phones with nothing more than the manufacturer's name as an identifier. By contrast, any device made by Apple has only the iconic, instantly recognizable apple with a bite taken out of the right side. Even though
- [Website: Standard-Bearer, Content Purveyor for Your Brand](https://stewartmader.com/website-standard-bearer-content-purveyor-for-your-brand/) - Pete Blackshaw, executive vice president of NM Incite and author of "Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000" (DoubleDay), explains why your website is still the most important digital asset you own amidst the rising drumbeat of social media: A smart website feeds and refreshes the brand stands. It anchors the brand database,
- [Skysight: The Story of SOFIA, NASA & DLR's Space Telescope in a 747](https://stewartmader.com/skysight/) - Documentary by Stewart Mader on the SOFIA space telescope in a 747 built by NASA and the German Aerospace Center (DLR).

## Pages

- [Public Transit Leader, Writer, and Speaker](https://stewartmader.com/) - Stewart Mader works with transit agencies and policymakers to build better transit. VaxTransit, former NJ Transit Chief Customer Officer, PATH Riders Council.
- [Contact](https://stewartmader.com/contact/) - Stewart Mader uses his technology, finance, and transit experience to maximize mobility that builds health, economic, and climate resilience in our communities.
- [Media Appearances & Public Speaking](https://stewartmader.com/media/) - Public speaking is an integral part of my work. I’ve had the honor of sharing my experience and insight with audiences through conferences, news media, publications, and podcasts. Need a COVID-19 Vaccine? Visit Your Local Transit Center – Stateline, Pew Charitable TrustsHow A Free Ride To Vaccine Sites Is Boosting Immunity and Public Transit –
- [Wikipatterns: Practical Guide to Improve Productivity & Collaboration](https://stewartmader.com/wikipatterns/) - "Grazie!" I said to Renato Geremicca (right) for inviting me to keynote the international Forum Risorse Umane conference in Milan, where I shared how I led the global digital transformation at Fitch Ratings.
- [Chapter 6. Prevent (or Minimize) Obstacles](https://stewartmader.com/wikipatterns/chapter-6-prevent-or-minimize-obstacles/) - Wikipatterns - Table of Contents What can hinder wiki adoption? Whereas wiki patterns are the approaches and strategies you want to apply, anti-patterns are the things you don't want to happen, or at least want to catch and fix as early as possible. To do this effectively, you have to be able to recognize them,
- [Case Study: Kerrydale Street Football Club](https://stewartmader.com/wikipatterns/case-study-kerrydale-street-football-club/) - Wikipatterns - Table of Contents Kerrydale Street is a user-generated fan wiki created to celebrate Celtic FC, a Scottish Premiere League football team. Celtic FC has a large, passionate, and international fan base who have been rabidly following the team since its first match in 1888. During those 119 years of football history, Celtric FC
- [Chapter 7. Inspirational Bull****](https://stewartmader.com/wikipatterns/chapter-7-inspirational-bull/) - Wikipatterns - Table of Contents This is the point where most business books leave you with some boilerplate inspirational words about how whatever you've just read will radically reshape business, transform economies, and change the world. I'm not going to do that, because the wiki isn't going to change the world by itself. It needs
- [Case Study: Constitution Day](https://stewartmader.com/wikipatterns/case-study-constitution-day/) - Wikipatterns - Table of Contents A Conversation with Tom Hillhouse, Web Services and Marketing Manager National Constitution Center - Constitution Day Website Philadelphia Pennsylvania, USA The National Constitution Center is an independent, non-partisan, and non-profit organization dedicated to increasing public understanding of, and appreciation for, the Constitution, its history, and its contemporary relevance, through an
- [Case Study: Using a Wiki in Research](https://stewartmader.com/wikipatterns/case-study-using-a-wiki-in-research/) - Wikipatterns - Table of Contents By Peter Higgs Senior Research Fellow, Creative Digital Industries National Mapping Project Queensland University of Technology Brisbane, Queensland, Australia I started managing a three year research project for the ARC Centre of Excellence for Creative Industries & Innovation, a research institute within Queensland University of Technology (QUT) in mid 2004.
- [Questions & Answers](https://stewartmader.com/wikipatterns/questions-answers/) - Wikipatterns - Table of Contents When people are thinking about how they might use a wiki, they'll have a lot of questions about basic editing issues, privacy of information, how the wiki works in relation to email and other tools, and how to get started. Answering these questions is key to getting to that all
- [Case Study: Sun Microsystems](https://stewartmader.com/wikipatterns/case-study-sun-microsystems/) - Wikipatterns - Table of Contents A Conversation with Linda Skrocki, Sr. Enginering Program Manager: Blogs, Forums, Planets, Wikis Sun Microsystems, Inc. Santa Clara, California, USA Sun Microsystems Inc., (NASDAQ: JAVA) provides network computing infrastructure solutions that include computer systems, software, storage, and services. Its core brands include the Java technology platform, the Solaris operating system,
- [Chapter 4. 11 Steps to a Successful Wiki Pilot](https://stewartmader.com/wikipatterns/chapter-4-11-steps-to-a-successful-wiki-pilot/) - Wikipatterns - Table of Contents Courtesy of Oliver Widder - Geek And Poke. Used with permission. The first major step in making the wiki a core collaboration tool in your organization is to run a pilot. Every successful enterprise wiki roll out I've run or advised began with a pilot involving a small number of
- [Case Study: Red Ant](https://stewartmader.com/wikipatterns/case-study-red-ant/) - Wikipatterns - Table of Contents A Conversation with Ben Still, Managing Director Red Ant Sydney, NSW, Australia Red Ant is a web design and development firm in Sydney Australia that designs and builds web sites, games and online advertising, as well as the interactive elements such as games and menus. The firm has won awards
- [Conversation with a WikiChampion: Jude Higdon](https://stewartmader.com/wikipatterns/conversation-with-a-wikichampion-jude-higdon/) - Wikipatterns - Table of Contents 1. Why did you choose a wiki? Grossly speaking, colleges and universities generally see themselves as having two primary missions: teaching and research. The majority of university resources, including technical resources, are dedicated in some form or other to the service of one of these two areas. The Center for
- [Chapter 5: Large-Scale Adoption](https://stewartmader.com/wikipatterns/chapter-5-large-scale-adoption/) - Wikipatterns - Table of Contents During the pilot, it's possible - and necessary - to hand pick the groups that will benefit most from early wiki use, have people that are motivated to use new tools, and make excellent, representative examples of wiki use. Large-scale adoption is a much more complex endeavor because the ultimate
- [Case Study: JavaPolis Conference](https://stewartmader.com/wikipatterns/case-study-javapolis-conference/) - Wikipatterns - Table of Contents A Conversation with Stephan Janssen, Founder and active member JavaPolis Conference and Community Antwerp, Belgium JavaPolis is an annual conference organized by the Belgium Java User Group (BeJUG). It takes place in a large cinema complex in Antwerp, Belgium during the second week of December. For five days, about 100
- [Conversation with a WikiChampion: Jeff Calado](https://stewartmader.com/wikipatterns/conversation-with-a-wikichampion-jeff-calado/) - Wikipatterns - Table of Contents A Conversation with Jeff Calado, Release Engineering Manager and WikiChampion 1. Why did you choose a wiki? When I started here two years ago all project communication and collaboration was done through email, meetings, and networked drives. It was widely accepted that certain people were the keepers of information on
- [Case Study: LeapFrog](https://stewartmader.com/wikipatterns/case-study-leapfrog/) - Wikipatterns - Table of Contents A Conversation with David Goldstein, Senior Software Engineer LeapFrog R&D Advanced Concepts Emeryville, California, USA Why did you choose a wiki? In LeapFrog R&D's Advanced Concepts group -- a small, multi-disciplinary team of researchers, product designers and engineers -- we started looking for an information management system in which to
- [Chapter 2. Your Wiki Isn't (Necessarily) Wikipedia](https://stewartmader.com/wikipatterns/chapter-2-your-wiki-isnt-necessarily-wikipedia/) - Wikipatterns - Table of Contents Wikipedia has democratized participation and changed the way people think about building and accessing knowledge like nothing before it, save for the printing press. For me, it helps establish a frame of reference to explain what a wiki is and how it can be used in organizations. Wikipedia is one
- [Case Study: Johns Hopkins University](https://stewartmader.com/wikipatterns/case-study-johns-hopkins-university/) - Wikipatterns - Table of Contents A Conversation with Geoffrey Corb, IT Director, Student Information Systems Johns Hopkins University Baltimore, Maryland, USA Founded in 1876, Johns Hopkins University became the first research university in the United States. Its aim was two-fold --- to advance students' knowledge and to advance the general human knowledge through discovery and
- [Chapter 3. What's Five Minutes Really Worth?](https://stewartmader.com/wikipatterns/chapter-3-whats-five-minutes-really-worth/) - Wikipatterns - Table of Contents Courtesy of Oliver Widder - Geek And Poke. Used with permission. The chief difference between the wiki and more traditional content management (CM) or knowledge management (KM) systems is structure. Whereas most ECM and KM tools are built with defined structure in the form of proceses, workflows, and architectures, the
- [Scaffold](https://stewartmader.com/wikipatterns/scaffold/) - Give people a place to start by "framing" the content that should be added to a new page. People often respond better to a page with a template than one that's completely empty. Flemming Funch writes "there is a basic need for "scaffolding" to hold the conceptual and organizational elements in place, especially during the
- [Bully](https://stewartmader.com/wikipatterns/bully/) - A bully is the opposite of a champion, and goes too far in pushing people to use the wiki. Whereas a champion knows just how much to push the new tool, when to give people time to adjust, and how to gently advance its use without going too far, a bully might get upset at
- [Sandbox](https://stewartmader.com/wikipatterns/sandbox/) - A page designated for "practice" editing. This seems like a good idea, but may inadvertently hinder adoption. It diverts attention from pages containing real content, can makes non-early-adopters afraid to edit anything outside the sandbox, and gives the impression that a wiki has a steep learning curve. How do I notice it? Look for a
- [Charter](https://stewartmader.com/wikipatterns/charter/) - A Wiki Charter is a document that sets guidelines for community collaboration and respectful, productive activity on the wiki. The charter should be created at the start of a new wiki so that new members have the benefit of community guidelines as soon as they begin to collaborate. Usage The charter is a good way
- [Gnome](https://stewartmader.com/wikipatterns/gnome/) - A Gnome is a person who performs small edits on a wiki to continually improve its overall quality (also often known as a Gardener). Gnomes are important to the success of a wiki because their edits increase the value of everyone else's content, such as: Cosmetic editing to keep the wiki from being overrun with
- [Champion](https://stewartmader.com/wikipatterns/champion/) - A passionate, enthusiastic champion is essential to the success of technology adoption because s/he will be able to generate interest, give the appropriate amount of training for each person at the right time, monitor growth of the tool and fix problems that could derail adoption. Usage The champion makes her/himself synonymous with wiki in an
- [Invitation](https://stewartmader.com/wikipatterns/invitation/) - Invite people to use a wiki. It's a good way to guide their first interaction with it. Early adopters are by nature eager to try new tools, but most people don't for a variety of reasons. Some are risk-averse, others prefer training at the start of using something new, and others are simply too busy.
- [IntentionalError](https://stewartmader.com/wikipatterns/intentionalerror/) - Intentional error is one of the original wiki adoption patterns pioneered by Ward Cunningham, creator of the first wiki. It involves intentionally making errors which are left for others to find and fix, thus getting them used to editing a wiki. Usage Ward used to get teams accustomed to editing the wiki by leaving intentional
- [Magnet](https://stewartmader.com/wikipatterns/magnet/) - Post some essential information exclusively on the wiki, and make it unavailable from any other source (for example on an intranet or internal bulletin board) to entice people to visit the wiki. The more familiar they become with the wiki, the more comfortable they become using and editing it. It ceases to be a "foreign"
- [Viral](https://stewartmader.com/wikipatterns/viral/) - One of the most useful attributes of introducing a wiki into an organization is its viral nature. Once a few people begin to use the wiki, they often realize that they could be even more efficient if only their colleagues were using the wiki too. More people using it means they can each encourage their
- [Patron](https://stewartmader.com/wikipatterns/patron/) - A high-ranking person in your organization who supports a technology adoption project and, by doing so, confers a degree of legitimacy that can increase the likelihood of success. Usage Occasionally a senior figure in an organization initiates a wiki project. More often, the initiative comes from below, but the support of a senior figure is
- [Spectator](https://stewartmader.com/wikipatterns/spectator/) - Someone who consumes wiki content but does not contribute to it by adding tags, comments or refining content is considered a Spectator. Usage A healthy wiki is, at it's essence, a knowledge repository. It is fair and safe to assume that some members of the community, perhaps a large portion, simply need the information in
- [Troll](https://stewartmader.com/wikipatterns/troll/) - It's important to distinguish trolling from constructive criticism, or even outright criticism. Trolling usually provokes people by saying something philosophically negative about the current topic, while criticism should point out a fairly specific procedural or functional problem. Whereas a troll might say, "This whole company stinks and makes a crappy product. You should go check
- [FAQ](https://stewartmader.com/wikipatterns/faq/) - An FAQ can serve as a scaffold that enables a group to build information, and the finished product provides a focal point for the wiki to become a magnet. Frequently Asked Questions (FAQs) have a concise structure that make them ideal for assembling and conveying information. The FAQ pattern is a bridge between informal, get-to-know-the-wiki
- [Dedication, Preface, and Acknowledgements](https://stewartmader.com/wikipatterns/dedication-preface-and-acknowledgements/) - Wikipatterns - Table of Contents It is not the strongest of the species that survives, nor the most intelligent, but those most adaptive to change. –Charles Darwin To Amy Preface This book is about change. It is as much a how-to guide for using a wiki as it is a how-to guide for making change
- [Chapter 1: Grassroots is Best](https://stewartmader.com/wikipatterns/chapter-1-grassroots-is-best/) - Wikipatterns - Table of Contents In 1950 Eiji Toyoda - cousin of Toyota Motor Corporation founder Kiichiro Toyoda - visited the Ford Rouge plant in Michigan. At the time Toyota had produced 2,685 cars in its entire 13 year history, while Ford produced 7,000 a day.(Ensici, 2006) He came to see how Ford mass produced
- [Ambassador](https://stewartmader.com/wikipatterns/ambassador/) - An ambassador is not a regular contributor, but does help increase adoption through their endorsement and consistent promotion of the wiki. Usage An ambassador appreciates the value of the wiki as a knowledge resource, and recommend its use to others. They never fail to reference the wiki as the source of their most prized information
- [BarnRaising](https://stewartmader.com/wikipatterns/barnraising/) - A BarnRaising is a planned event in which a community meets at a designated time to build content on the wiki together. One person alone can't build all the content in a wiki, and a community of people needs to understand how to use the wiki, and feel a sense of buy-in for it to
- [BlankPage](https://stewartmader.com/wikipatterns/blankpage/) - BlankPage is an anti-pattern in which people don't contribute to a page because it's empty. People are often reluctant to be the first to edit an empty page because they might be unsure what content should go on it. They may leave the page empty and assume that the person who created it will come
- [90-9-1](https://stewartmader.com/wikipatterns/90-9-1/) - Participation on publicly accessible websites generally follows a 90-9-1 ratio of readers to occasional and frequent contributors. The 90-9-1 theory explains the percentage of a wiki's participation, breaking it down as readers being the highest percent, with minor contributors composing the 9 percent and enthusiastic and active contributors composing 1 percent of the total participants
- [Acknowledge](https://stewartmader.com/wikipatterns/acknowledge/) - Find a culturally appropriate way to acknowledge and recognize dedicated contributors and excellent contributions. Empower peer recognition and encourage its use. Usage Often people get so caught up in the work that needs to be done on a wiki that they may forget to acknowledge good work already done. A common personal motivation is to

## Categories

- [Writing](https://stewartmader.com/category/writing/)
- [Projects](https://stewartmader.com/category/projects/)
- [Speaking](https://stewartmader.com/category/speaking/)
- [Featured](https://stewartmader.com/category/featured/)

## Tags

- [Improving Transit](https://stewartmader.com/tag/improving-transit/)
- [Transforming Organizations](https://stewartmader.com/tag/transforming-organizations/)
- [Thinking Ahead](https://stewartmader.com/tag/thinking-ahead/)
- [Thoughts](https://stewartmader.com/tag/thoughts/)
- [Media](https://stewartmader.com/tag/media/)