Stewart Mader speaks on TV, print, online media, and at conferences, and public meetings about transit customer experience, using digital tools to enhance transit information, and the opportunities to transform customer experience in an increasingly digital world.
- First interview with NJ Transit customer advocate: ‘We are really on the move.’ – NothJersey.com
- NJ Transit’s new ‘customer advocate’ seeks to improve riders’ experience – News12
- NJ TRANSIT’s New Customer Service Chief Promises Change Amid Riders’ Growing Frustration – CBS New York
- NJ Transit Names First Ever Customer Experience Officer
- NJ Transit names first-ever customer advocate, chief customer experience officer
- NJ Transit installs chief customer experience officer, prequalifies bridge project contractors
Interviewing Transit Riders – For a Star-Ledger-NJ.com feature story on the New York & New Jersey Subway Map, Stewart asked transit riders at New York’s Fulton Center subway station for their thoughts on the map. Video: Adya Beasley
Port Authority of NY & NJ Board Meeting – Highlighting PATH Riders Council accomplishments.
Forum delle Risorse Umane 2015, Milan Italy – Keynote and fireside conversation on Designing for Collaboration: Innovation & the Digital Enterprise, with emcee Renato Geremicca.
Cityscape – Interview about Stories Above New York: Capturing the City from Elevated Perches with George Bodarky, host of the urban affairs program on NPR affiliate WFUV.
PCMA Annual Conference, San Diego, California – Stewart discussed Social Media for Your International Meeting. He advised members of the Professional Convention Management Association to strengthen their organizations’ global connections with a strategic social media plan. He discussed the importance of regionl and cultural sensitivity, and shared examples of how international social media plans can be designed, delivered and evaluated.
The Community Roundtable Quick Chat: Technology Pilots – Rachel Happe and Stewart Mader explore the changing definition of content ownership, and why companies should consider removing the term “pilot” from their social media and community initiatives.