Stewart Mader is transforming transit customer experience. He led the Port Authority of NY & NJ into a new era of engagement and collaboration with customers by establishing the PATH Riders Council. He created Transit Standards to share the best ways to make transit easy to use. Tens of thousands of riders use the New York & New Jersey Subway Map that Stewart developed to help them navigate the NYC metro area.
Stewart built a new generation of digital and social media platforms for Fitch Ratings. He led CFA Institute’s campaign for financial reform, building a social media presence named #1 in finance by Association Trends. CQ Roll Call included @CFAInstitute in 100 Association Twitter Handles You Should Follow. Stewart authored the book Wikipatterns drawing on his experience as Chief Evangelist for Atlassian, and as a digital strategy consultant for Airbus, AstraZeneca, FHI360, ICANN, IFC, Mars Inc., SAP, Thales, and Vodafone.
Earlier in his career, Stewart led instructional design at Brown University, Emerson College, Long Island University, and University of Hartford. He led a NASA Space Grant-funded project to produce STEM digital learning tools, including two documentary films that have aired on PBS stations and are in active use in high school and college classrooms. He earned a B.S in Chemistry, Magna Cum Laude from University of Hartford, and an M.S. in Curriculum Development and Instructional Design from University at Albany.
Stewart speaks with with tv, print, online media, and at conferences about transit customer experience, using digital tools to enhance transit information, and the opportunities to transform experiences in an increasingly digital world. Contact for press and event inquiries.
Interviewing Transit Riders – For a Star-Ledger-NJ.com feature story on the New York & New Jersey Subway Map, Stewart asked transit riders at New York’s Fulton Center subway station for their thoughts on the map. Video: Adya Beasley
Port Authority of NY & NJ Board Meeting – Highlighting PATH Riders Council accomplishments.
Forum delle Risorse Umane 2015, Milan Italy – Keynote and fireside conversation on Designing for Collaboration: Innovation & the Digital Enterprise, with emcee Renato Geremicca.
PCMA Annual Conference, San Diego, California – Stewart discussed Social Media for Your International Meeting. He advised members of the Professional Convention Management Association to strengthen their organizations’ global connections with a strategic social media plan. He discussed the importance of regionl and cultural sensitivity, and shared examples of how international social media plans can be designed, delivered and evaluated.
The Community Roundtable Quick Chat: Technology Pilots – Rachel Happe and Stewart Mader explore the changing definition of content ownership, and why companies should consider removing the term “pilot” from their social media and community initiatives.